Privacy Policy

1. Who We Are

Musehaus is an aesthetics clinic providing facial injectables (including anti-wrinkle consultations and treatments, dermal filler, skin boosters, polynucleotides and advanced skin treatments).

For the purposes of data protection law, Musehaus is the Data Controller of your personal information.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information Collected Through This Website

We do not take payments directly through this website.

If you contact us via:

• A website contact form.
• Email
• Social media links

We may collect:

• Name
• Email address
• Phone number
• Any information you choose to include in your message

Please do not submit detailed medical information through the website contact form.

3. Bookings & Consultation Forms via Faces Consent

Appointments, consultation forms, consent forms and medical information are processed via Faces Consent, our secure third-party booking and documentation platform.

When you:

• Book an appointment
• Complete a consultation form
• Submit medical history
• Sign consent forms

Your data is processed via Faces Consent’s secure system. Faces Consent acts as a Data Processor on our behalf. Musehaus remains the Data Controller for your treatment data. We recommend reviewing Faces Consent’s Privacy Policy via their website for full details of how they process data on our behalf.

4. Health & Medical Data

As an aesthetics provider, we collect health and medical information to:

• Assess treatment suitability
• Provide safe and appropriate care
• Maintain accurate clinical records
• Comply with insurance and regulatory requirements

This information is classified as special category data under UK GDPR and is handled with additional safeguards. Clinical records are retained in accordance with professional, legal and insurance requirements (typically 7 years, or longer where required).

5. Website Usage & Cookies

When you visit our website, we may automatically collect:

• IP address
• Device information
• Browser type
• Pages visited
• Time and date of visit

We use cookies to:

• Ensure website functionality
• Monitor performance and analytics
• Improve user experience

Non-essential cookies are only used with your consent via our cookie banner. Please see our separate Cookie Policy for further details.

6. How We Use Your Information

We use personal data to:

• Respond to enquiries
• Manage bookings
• Provide consultations and treatments
• Maintain medical records
• Comply with legal and insurance obligations
• Send marketing communications (only where consent is given)

We rely on the following lawful bases:

• Consent
• Provision of healthcare services
• Legal obligations
• Legitimate interests (clinic administration)

7. Data Sharing

We do not sell or rent your personal data.

We may share data with:

• Faces Consent (booking & documentation platform)
• IT and website service providers
• Insurance providers (where necessary)
• Legal or regulatory authorities where required by law

All third parties are required to process your data securely and lawfully.

8. Marketing Communications

If you opt in to marketing communications, you may receive:

• Clinic updates
• Promotions
• Treatment information

You may unsubscribe at any time via the unsubscribe link or by contacting us directly.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permitted)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO: https://ico.org.uk

To exercise your rights, contact: musehausaesthetics@gmail.com

10. Third-Party Links

Our website may contain links to third-party websites (including Faces Consent and social media platforms). We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.